To support your information workers, L2TC, can assist you with all your IT needs for your desktop systems. Level 2 supports most Desktop OS including Windows XP, Windows Vista, and Windows 7. We do not support the "Home" versions of these operating systems but we can assist you in correcting you license so you may use the OS in your business.
This includes specifications for new systems. We can help you save money by checking that the PC you buy is not more than you need. With networked storage, most business PC's need a minimal hard drive. Also we can help you by not including expensive video or sound sub-systems. We check the software ordered is not too much and validate the license is what you need. We make sure the cables are correct and that the monitor will work with the PC ordered. We can even setup a "standard" PC with a limit number of options. Standard equipment saves cost in training, and in maintanence.
We managing the licenses of the software. We will verify that the software works with your hardware. We record the licenses and who they are assigned to. We can even provide report should the client be audited for license complience.
Our deployment services start with careful planning. We validate all the software will run. Level 2 technology uses Microsoft's Assessment and deployment tools to provide best services we can. We take care to minimize impact to the end-user. Most software-only upgrades are handled over the network and have as little impact as possible. Hardware updates are scheduled to happen when the user is normally away from thr computer anyway.
As a business practice general updates and upkeep is vital to a client's IT environment. We provide constant monitoring of the software updates, driver updates, and even Anti-virus updates. We can provide testing before deployment. We use the manufacturer's tools for updates to ensure a smooth and safe load. We report all updates and changes. This increases the return on your IT investment and lowers the total cost to own these systems.
We record and document all your desktops. This provides simple asset management and allows for a managed lifecycle. Normally PC's are used for 3 to 5 years in a small business. Asset and Lifecycle management not only tells the client what he has, how old it is, but also can be used to budge for replacements or even track costs and problems. Careful asset and lifecycle management also can radically reduce risk by preparing the client for regular changes in hardware and software. New hardware and software breaks down less often and is usually covered under warrentees. Asset management also aids is compliance audits and even can be a benefit if the client is affected by Sorbanes-Oxley, or other legal requirements.
Level 2 Technology Consultants manages cost by acting as your computer staff. We solve software or user errors. Provide support to the end-user. And generally help the user become more productive and better able to use the tools and software the business provides. This may be accomplished in a help desk mode, or through an onsite visit.
While L2TC has limited access to spare parts, we do manage the repair process for the client. We are hardware certified by HP, Dell, and Comptia. We provide diagnostic efforts. We work with the hardware manufacture to get part and can even install them if need. Or we work with the tech send by the hardware vendor. We attempt to make any need repairs quick and painless for the end-user.
Te last Desktop service we provide is disposal. We provide services that physically remove an old PC. We save any required data, and then erase the hard drive to the client standards. The asset data is then updated to reflect the system was removed. We can then prepare the systme for storage and eventual sale or gifting.